Shipping Policy
WORLDWIDE SHIPPING
Our standard shipping method is economy shipment through Pos Indonesia. This option is trackable.
Enjoy FREE international shipping for all orders over US$ 55 to US$ 100, depending on your location. Shipping costs are calculated automatically during checkout. (Update per Nov 2022).
Shipping costs are flat rate, ranging from US$ 5 to US$ 23, depending on your location, for all orders under the free shipping thresholds.
The estimated delivery window ranges from 3 to 15 days, depending on your location.
If you prefer express shipping, there will be an additional charge. Please add express shipping to your cart separately. We use DHL Express Indonesia for this service.
DHL Express shipping is charged at a flat rate of US$ 20.95, regardless of the order value.
The estimated delivery time frame ranges from 2 to 10 days, depending on your location.
Please be aware that international shipments may encounter delays due to customs processing.
For wholesale order, contact us at support@joyhouseofseratku.com. We will manage the best shipment for you.
TAX ID
As part of customs clearance requirements, several countries mandate Tax ID numbers for packages. We will need this information before handing over the parcels to the freight forwarding provider. For the countries listed below, please fill out the Tax ID information in the designated column on the “Your Cart” page:
|
COUNTRY |
TAX ID |
|
Argentina |
CUIT |
|
Brazil |
CPF |
|
Chile |
RUT |
|
France |
SPI |
|
Peru |
RUC |
DISCOUNT CODE
If the use of a Discount Code reduces your order total below our free shipping threshold, then standard shipping charges will be applicable.
ORDER PREPARATION TIME
All products are in stock unless otherwise indicated as made-to-order in the product description or title.
Kindly note that your order will be shipped within 2 – 4 business days after placing your order.
For made-to-order products, please allow approximately 7 – 21 business days for production, as each product is handmade with care. We will notify you in advance if the production time extends due to material availability or pre-production processes.
We dispatch deliveries during business hours, from Monday to Friday. Orders made on weekends and public holidays will be processed on the following business day.
Once your order is shipped, you will receive a confirmation email that includes a tracking number. If you do not receive the email within 2 business days, please reach out to us via email support@joyhouseofseratku.com, and we'll be happy to assist you further.
IMPORT DUTIES
If you're placing an order from outside Indonesia, please note that international shipments may incur additional customs duties, for which the customer (buyer) is solely responsible.
These charges may vary by country. For more details, please contact your local customs office.
ORDER RETURNED TO SENDER
It is possible that packages may be returned to us due to failure to collect them from the designated drop-off location.
Should you still wish to have your order resent, we will notify you to arrange payment for a re-shipping cost.
Alternatively, if you prefer not to proceed with resending the order, a refund will be issued to you, deducting the original shipping cost and a 25% restocking fee.
We sincerely appreciate your understanding in this matter.
CANCELATION POLICY
We regret to inform you that we are unable to accept cancellations for any reason once an order has been placed on our website. Please review your details carefully before proceeding to checkout.